RETURN POLICY
Returns & Right of Withdrawal
At Trueself, each piece is individually hand-dyed and hand-finished, making every garment unique. We hope you love your purchase, but if for any reason you change your mind, please review our policy below.
Right of Withdrawal
In accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, customers may exercise their right of withdrawal within 14 days from the date of delivery without providing any reason, unless one of the legal exceptions applies.
To exercise your right of withdrawal, please contact us within 14 days at:
Email: dream@wearetrueself.com
Your request should include your order number or proof of purchase.
Return Conditions
To be eligible for a return:
- The item must be unworn, unused, unwashed, and free from perfume, makeup, stains, or damage.
- All original tags and packaging must be intact.
- The item must be returned in its original condition together with any accessories included in the order.
- Proof of purchase is required.
Once your return request is approved, return instructions will be provided.
Products Not Eligible for Return
Under applicable Turkish legislation, the right of withdrawal does not apply to certain products, including but not limited to:
- Products made to the customer's specifications or clearly personalized.
- Products that have been altered upon customer request.
- Products that cannot be resold due to hygiene reasons after use.
- Gift cards.
As every Trueself garment is individually hand-dyed and one of a kind, products produced according to a customer's specific customization request may not be eligible for return.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery by emailing dream@wearetrueself.com and include photographs of the product and packaging.
We will evaluate the issue promptly and provide an appropriate solution, including replacement, repair, or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the approval of your refund.
If approved, your refund will be processed using the original payment method within the period required by applicable law. Processing times may vary depending on your bank or payment provider.
Original shipping charges (if any) are non-refundable except where required by law or where the return results from our error.
Exchanges
Due to the unique nature of our handcrafted collections, we cannot guarantee availability for exchanges.
If you receive a defective or damaged item, please contact us at dream@wearetrueself.com and we will assist you with a replacement where possible.
Return Shipping
Unless the return is due to a defective, damaged, or incorrectly supplied product, customers are responsible for return shipping costs.
We recommend using a tracked and insured shipping service, as Trueself cannot be responsible for items lost during return transit.
Return address details will be provided after your return request has been approved.
Contact
For all questions regarding returns, refunds, or exchanges, please contact:
Trueself Customer Care
Email: dream@wearetrueself.com