SHIPPING & DELIVERY POLICY
Shipping & Delivery Policy
At TrueSelf, every piece is individually hand-dyed and hand-finished by skilled artisans. As our fabrics and craftsmanship originate from different regions around the world, each garment is carefully prepared before shipment.
Processing Time
Orders are generally processed within 1–5 business days after payment confirmation.
During collection launches, promotional periods, or public holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Times
Estimated delivery times are as follows:
Within Turkey
- Express Shipping: approximately 7–15 business days
- Standard Shipping: approximately 15–20 business days
International Shipping
- Express Shipping: approximately 7–10 business days
- Standard Shipping: approximately 10–15 business days
Delivery times are estimates only and may vary depending on your destination, customs procedures, courier operations, weather conditions, or other circumstances beyond our control.
Shipping Destinations
TrueSelf ships internationally to most countries worldwide.
If we are unable to deliver to your location, we will notify you before processing your order.
Customs Duties & Taxes
Orders Delivered to Türkiye
Orders delivered within Türkiye are subject to applicable Turkish tax regulations. Any taxes applicable at checkout will be displayed before your purchase is completed.
International Orders
Import duties, customs fees, VAT, local taxes, and other charges imposed by the destination country are determined by local authorities and may vary depending on your location.
Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.
If customs duties or taxes are refused by the recipient and the shipment is returned to TrueSelf, any return shipping costs, customs charges, or other expenses incurred may be deducted from any eligible refund.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.
If you do not receive your shipping confirmation within a reasonable period, please contact us at:
Delivery Delays
While we work closely with our logistics partners to ensure timely delivery, Trueself is not responsible for delays caused by:
- Customs inspections or clearance procedures
- Weather conditions
- Carrier delays
- Public holidays
- Force majeure events
- Incorrect shipping information provided by the customer
Failed Delivery
Please ensure your shipping address is complete and accurate.
If a shipment cannot be delivered because of an incorrect address or repeated unsuccessful delivery attempts, any additional shipping costs required for reshipment may be the responsibility of the customer.
Returns
Customers may exercise their statutory 14-day right of withdrawal, where applicable under Turkish Consumer Protection Law No. 6502 and our Returns & Right of Withdrawal Policy.
Returned products must comply with the conditions set out in our Returns Policy.
Damaged Shipments
Please inspect your package upon delivery.
If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery by emailing:
Please include your order number together with photographs of the product and the packaging to help us resolve the issue promptly.
Contact
For any questions regarding shipping or delivery, please contact:
Trueself Customer Care
Email: dream@wearetrueself.com
Website: www.wearetrueself.com